Group managing director/chief executive officer, United Bank for Africa (UBA) Plc Kennedy Uzoka says customer satisfaction remains the bank’s number one priority.
Mr Uzoka stated this in his message to the bank’s staff to commemorate the 2021 Customer Service Week themed ‘The Power of Service’.
The bank’s chief also appreciated the staff who have worked tirelessly towards satisfying their customers; and urged them not to rest on their oars.
While emphasising the need for continuous excellent service delivery to customers, Uzoka said that UBA has in the last few years embarked on a journey to ensure excellence, enterprise, and execution which is achievable when an institution focuses primarily on satisfying its customers.
He said, “As we continue our journey to becoming Africa’s Global Bank, I would like us to recommit ourselves to the service of our customers, bearing in mind that they are indeed our Undisputed Employer!
“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!
“As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy.”
The bank said the theme for this year’s commemoration underscores its persistent determination to provide service to customers despite the global pandemic. It also serves as an opportunity to acknowledge the vital role of service in any organisation.