First Bank of Nigeria has been awarded the Best FraudDesk and most Cooperative FraudDesk in the industry by the Nigerian Electronic Fraud Forum (NeFF) at its 2017 Annual Dinner and Awards.
The bank said this in a statement issued on Tuesday in Lagos by its Group Head, Marketing and Corporate Communications, Folake Ani-Mumuney.
It said that these awards were clear recognition of the efforts of the bank in combating electronic fraud as well as curbing cyber-crime.
According to the statement, the bank has frustrated all forms of criminal activities targeted at its valued customers in every nook and cranny of the country.
It said that the winner of the respective categories was generated through an industry-wide online survey carried out by the Central Bank of Nigeria (CBN) in partnership with NIBBS.
“The awards prove that investment in security of customer’s funds does have its rewards,” it said.
The bank said that its management had embarked on re-engineering programme of its technology, operations and up-scaling the skill of its personnel following the appointment of its Managing Director, Dr Adesola Adeduntan.
It said that the key assets in the fight against cybercrime and electronic fraud were FirstBank’s world-class Security Operations Centre (SOC) and FraudDesk which had capability to track and monitor customers’ transactions.
According to the statement, FirstBank SOC facility, with advanced Security technology, runs a 24/7 operation with highly-skilled staff and state-of-the-art security tools and appliances.
“Given the growing adoption of alternative channels by the banking community in Nigeria and the increasing threat posed by cyber criminals on the Nigerian Payment System, protecting our customers is a challenge the banking industry will continue to face.”
It said the bank would continue to champion the industry’s collaborative spirit to ensure security and protection of evolving electronic payment climate in the financial sector.