MTN CEO apologises for service disruption

Karl Toriola

MTN Nigeria chief executive officer Olutokun Toriola has apologised for the challenges which subscribers experienced on October 9, 2021.

“I want to apologise to all the customers that were affected by Saturday’s service outage. Our primary mission is to bring you the benefits of a modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken,” Mr Toriola said in a statement on Monday.

“I want to reassure all our stakeholders that our network team is working closely with our network partners Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”

The company said the service outage was caused by a disruption in the core network which affected voice and data services.

MTN’s technical team rectified the problem in about five hours, allowing service restoration for customers to begin connecting with one another.

In addition, the company said time-bound subscriptions are being extended to ensure full value is delivered.