FirstBank unveils first fully automated self-service branch

Dr Adesola Adeduntan CEO First Bank of Nigeria Ltd

First Bank of Nigeria Limited has launched its fully automated branch in Lagos called the FirstBank Digital Experience Centre to help customers carry out various activities on their own without interacting with anyone.

The self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with video banking and artificial intelligence (AI) taking on the role of friendly branch staff, teller cash recyclers (TCRs), self-service kiosks for non-financial transactions such as account update, fast track (contactless) ATMs, interactive smart screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

Other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000 to N5million card services and management, cheque management, email and phone number update, ATM card and token block, among others.

Speaking on the initiative, CEO, FirstBank Adesola Adeduntan said, “With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience. Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting you, our customers first.”

The FirstBank Digital Experience Centre is piloted by the bank’s remodelled Adetokunbo Ademola branch in Victoria Island, Lagos. The milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months.