FCCPC orders Multichoice to introduce price lock, toll-free lines

CEO FCCPC Babatunde Irukera
CEO of FCCPC, Babatunde Irukera

The Federal Competition and Consumer Protection Commission (FCCPC) has directed Multichoice Nigeria to introduce a price lock initiative and 24-hour toll-free lines for its customers.

The commission said in a notice dated March 18 and signed by its director of legal service, Tam. Tamunokonbia, that the price lock would ensure that subscribers maintain the same subscription fee for a minimum of one year.

The move, the commission stated, was as a result of alleged dominance by the pay-television company.

It added that Multichoice must clearly communicate to its subscribers the channels available within their selected bouquet option.

According to the FCCPC, the new toll-free lines along with the already existing toll-free lines must be advertised on all DStv and GOtv platforms. It said these new resolutions are the outcomes of an investigation into allegations of abuse of dominance by the pay television service provider.