Emirates has been rated the safest airline in the world in its response to the COVID-19 pandemic, according to the Safe Travel Barometer.
The airline which has set industry-leading safety standards since the resumption of its operations back in May has topped the ranks with a safe travel score of 4.4 out of 5.0 among over 230 airlines evaluated worldwide. The score is based on an independent audit of 26 health and safety parameters evaluating safety protocols, traveller convenience and service excellence announced by airlines.
Safe Travel Barometer is the world’s most comprehensive solution to monitor and benchmark supplier initiatives in the travel, tourism and hospitality industry for the post-COVID world. Its rating mechanism considers safety measures and hygiene standards across all touchpoints of a traveller’s journey.
Enhanced biosafety measures taken by the airline include the distribution of complimentary hygiene kits, protective barriers at check-in desks and immigration counters, personal protective equipment and new safety protocols for cabin crew and airport employees in customer facing roles, and elevated aircraft cleaning procedures including the frequent cleaning and disinfecting of aircraft lavatories every 45 minutes during flights, among many other measures.
Emirates has also led the way in traveller convenience which was another sub-category considered by the Safe Travel Barometer. The airline was first in the industry to offer its customers free COVID-19 cover to help them travel with more confidence, knowing that medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days will be covered if they are diagnosed with COVID-19 during their travel, while they are away from home.
Emirates’ booking policies also offer customers great flexibility and confidence to plan their travel. Customers have options to change their travel dates or extend their ticket validity for two years. In addition, the airline launched initiatives to help its loyal Emirates Skywards members retain their tier status and introduce new ways for them to earn and spend their Miles.
The airline resumed its daily service to Lagos from November 1. The expanded schedule of daily services offers enhanced connectivity for Nigerian customers to Emirates’ growing destination network via Dubai of close to 100 destinations.